Understand the work
Trace the current task, users, decisions, and exceptions.
Purpose-built applications for a problem off-the-shelf tools cannot solve.
Which task should become easier for a specific person?
We work from the actual job a team needs software to do, then shape the smallest dependable application that can do it well. That can mean a new internal system, a customer-facing product, or a focused replacement for brittle manual work.
Trace the current task, users, decisions, and exceptions.
Choose what belongs in the first release and what can wait.
Deliver a complete workflow with clear ownership and recovery paths.